Job Description
Are you a vibrant individual with a passion for exceptional guest service? Join the award-winning team at Loews Chicago Hotel, where we pride ourselves on delivering memorable experiences in the heart of the city. We are currently seeking a dedicated Part-Time Front Desk Associate to join our dynamic Front Office team.
As a part-time team member, you will play a crucial role in ensuring our guests feel welcomed and valued from the moment they arrive. We offer flexible scheduling options, allowing you to balance work with your lifestyle while enjoying a premium work environment.
Responsibilities
- Execute seamless check-in and check-out procedures for guests with a warm and professional demeanor.
- Manage incoming phone calls and emails, providing accurate information regarding hotel amenities and local attractions.
- Assist with luggage handling and valet coordination to ensure a smooth arrival and departure experience.
- Maintain a pristine lobby environment, ensuring high standards of cleanliness and organization at all times.
- Process payments accurately and efficiently using the hotel property management system.
- Resolve guest inquiries and complaints in a timely manner, adhering to company service standards.
- Collaborate with other departments to ensure comprehensive guest satisfaction.
Qualifications
- High school diploma or GED equivalent required.
- Previous hospitality or customer service experience is a plus but not mandatory for enthusiastic candidates.
- Strong interpersonal and communication skills with the ability to interact effectively with diverse guests.
- Proficiency in Microsoft Office Suite and hotel property management systems is highly desirable.
- Ability to work flexible shifts, including weekends, holidays, and evenings.
- A professional appearance and a positive, energetic attitude.