Job Description
Are you a people person looking for flexible hours in the heart of the Rockies? Mountain View Resort & Spa is seeking a dynamic Part-Time Guest Service Agent to join our award-winning team. We pride ourselves on delivering 5-star hospitality and creating unforgettable experiences for our guests against the stunning backdrop of the Garden of the Gods.
In this role, you will be the face of our property, ensuring every guest feels welcomed, valued, and well-cared for from the moment they arrive. We offer a supportive environment, competitive compensation, and opportunities for professional growth within the hospitality industry.
Why Join Us?
- Competitive hourly rate of $18.00 - $22.00.
- Employee discounts on dining and spa services.
- Flexible scheduling to accommodate your lifestyle.
- Health and wellness benefits for eligible full-time staff.
Responsibilities
- Execute efficient check-in and check-out procedures, ensuring accuracy in all guest data and billing information.
- Respond to incoming calls and guest inquiries with a professional and solution-oriented approach.
- Assist guests with concierge services, including local recommendations and transportation arrangements.
- Maintain a pristine lobby and public area appearance, ensuring the highest standards of cleanliness and organization.
- Process payments and handle cash transactions with strict adherence to financial controls and audit guidelines.
- Resolve guest complaints or issues promptly, escalating to management when necessary to ensure guest satisfaction.
- Collaborate closely with housekeeping, maintenance, and restaurant teams to ensure seamless operations.
Qualifications
- High school diploma or GED equivalent required; hospitality degree or certificate is a plus.
- Previous experience in a hotel front desk or customer service role is preferred.
- Proficient in MS Office Suite and basic hotel Property Management Systems (PMS).
- Strong verbal communication skills and a friendly, approachable demeanor.
- Ability to work a flexible schedule, including weekends, holidays, and evenings.
- Ability to stand for extended periods and lift moderate amounts of weight (up to 25 lbs).