Job Description
Join the vibrant hospitality scene in Memphis as a Part-Time Guest Services Agent at our prestigious downtown hotel. We're seeking energetic professionals to deliver exceptional guest experiences while showcasing the soul of Memphis music and culture. This flexible position offers competitive pay, complimentary meals, and opportunities for advancement within our luxury brand.
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Handle guest inquiries and resolve service issues with empathy
- Process payments and manage billing discrepancies
- Coordinate with housekeeping and maintenance teams for guest requests
- Market hotel amenities and local attractions to enhance guest stays
- Maintain accurate reservation and guest records
- Uphold brand standards for cleanliness and safety protocols
Qualifications
- Previous hotel or customer service experience preferred
- Strong communication and conflict resolution skills
- Proficiency with property management software
- Ability to work flexible shifts including nights/weekends
- High school diploma or equivalent required
- Valid Tennessee driver's license if valet duties assigned
- Basic knowledge of Memphis attractions and transportation
- Ability to stand for extended periods and lift 25 lbs