Job Description
Join our award-winning team at Milwaukee Grand Hotel, where luxury meets Midwestern charm! We're seeking energetic Part-Time Guest Services Agents to create unforgettable experiences for our discerning guests. This flexible role offers 20-25 hours/week with evening/weekend availability, perfect for students or professionals seeking work-life balance. Enjoy competitive pay, complimentary hotel stays, and a vibrant downtown Milwaukee location.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with warm professionalism
- Handle reservation inquiries, room upgrades, and special requests
- Process payments and manage billing transactions accurately
- Resolve guest concerns promptly with empathy and solution-oriented mindset
- Collaborate with housekeeping, maintenance, and food service teams
- Maintain meticulous records of guest preferences and feedback
Qualifications
- Previous hospitality or customer service experience preferred
- Excellent communication and conflict resolution skills
- Ability to work flexible evenings, weekends, and holidays
- Proficiency with reservation software (e.g., Opera, Propertyware)
- High school diploma or equivalent required
- Valid Wisconsin driver's license (for errands)
- Basic knowledge of Milwaukee attractions and local services