Job Description
Join our award-winning team at Grand Plaza Hotel, a premier luxury destination in the heart of Philadelphia. We're seeking passionate individuals to deliver exceptional guest experiences through our Part-Time Guest Services Associate role. This position offers flexible scheduling and opportunities for career growth within our renowned hospitality brand. If you thrive in dynamic environments and take pride in creating memorable stays, apply today!
Responsibilities
- Provide exceptional front desk services including check-in/out processes and guest inquiries
- Manage reservations using Opera property management system
- Handle guest requests promptly and resolve service issues with professionalism
- Process payments and maintain accurate financial transaction records
- Collaborate with housekeeping and maintenance teams for seamless operations
- Assist with valet services and luggage handling during peak hours
- Contribute to maintaining a clean, organized lobby and public areas
Qualifications
- Previous hotel or customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible shifts including weekends and holidays
- Proficiency with basic computer systems and reservation software
- Attention to detail and problem-solving abilities
- Professional appearance and positive attitude
- Ability to stand for extended periods and lift up to 25 lbs
- Must have legal authorization to work in the United States