Job Description
Welcome to The Omni Nashville Hotel, where history meets modern luxury. We are currently seeking a dynamic and personable Part-Time Guest Services Associate to join our front-of-house team. If you are looking for careers in hospitality in the heart of Music City, this is your opportunity to shine.
In this role, you will serve as the first point of contact for our guests, ensuring a seamless and memorable stay. We offer a competitive hourly wage, flexible scheduling, and a vibrant work environment.
Responsibilities
- Assist guests with check-in and check-out procedures using hotel property management systems.
- Answer incoming phone calls and route them to the appropriate department or extension.
- Maintain a clean, organized, and welcoming reception area and lobby.
- Provide information regarding local attractions, dining, and events in Nashville, TN.
- Handle guest inquiries, complaints, and requests with empathy and efficiency.
- Collaborate with housekeeping and maintenance staff to ensure room readiness.
Qualifications
- High school diploma or GED equivalent.
- Previous experience in customer service, hospitality, or retail is preferred.
- Strong verbal communication and interpersonal skills.
- Ability to work flexible shifts, including weekends and holidays.
- Proficiency in Microsoft Office Suite and hotel PMS (e.g., Opera, Front Desk Pro).
- A positive attitude and a genuine desire to exceed guest expectations.