Job Description
Join our award-winning hospitality team at The Grand Plaza Hotel, San Jose's premier luxury destination. We're seeking a passionate Part-Time Guest Services Associate to create memorable experiences for our international clientele. Enjoy flexible schedules, competitive compensation, and career growth opportunities in the heart of Silicon Valley.
Responsibilities
- Deliver exceptional front desk operations including check-in/out, reservations, and VIP guest services
- Manage concierge duties: restaurant bookings, transportation arrangements, and local attraction recommendations
- Handle guest inquiries with professionalism and resolve service issues promptly
- Maintain accurate guest records and billing information in our PMS system
- Collaborate with housekeeping, security, and F&B teams for seamless guest experiences
- Process payments and manage cash handling procedures
Qualifications
- Minimum 1 year luxury hotel or high-end hospitality experience
- Exceptional communication and conflict resolution skills
- Proficiency with Opera PMS or similar property management systems
- Flexibility to work evenings, weekends, and holidays
- Valid California Food Handler Card (or obtain within 30 days)
- Ability to stand for extended periods and lift up to 25 lbs
- Bilingual English/Spanish preferred