Job Description
Join the award-winning team at Grand Oaks Hotel & Resort, where luxury meets Southern charm! We're seeking a passionate Part-Time Guest Services Representative to create unforgettable experiences for our discerning guests. Enjoy flexible scheduling, competitive pay, and a vibrant work culture in the heart of Raleigh's thriving hospitality scene. Perfect for students or professionals seeking work-life balance!
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with personalized service
- Manage reservation systems, room assignments, and guest inquiries
- Coordinate with housekeeping and maintenance teams for seamless operations
- Handle billing discrepancies and payment processing
- Assist with valet services and concierge requests
- Uphold brand standards through meticulous attention to detail
Qualifications
- Previous hospitality or customer service experience preferred
- Strong communication and conflict resolution skills
- Proficiency with hotel management software (e.g., Opera)
- Ability to work flexible evenings, weekends, and holidays
- High school diploma or equivalent required
- Valid NC driver's license for valet duties
- Basic math and cash handling proficiency