Job Description
Welcome to The Douglas Arms Hotel & Suites, where we redefine comfort and hospitality in the heart of Omaha. We are currently seeking a dynamic and personable Part-Time Hospitality Associate to join our growing team. If you have a passion for creating memorable guest experiences and thrive in a fast-paced environment, we want to hear from you.
As a part-time team member, you will play a crucial role in ensuring our guests feel welcomed, valued, and well-cared for during their stay. Whether assisting with check-ins, answering inquiries, or maintaining our pristine property standards, your contribution will make a lasting impression.
Responsibilities
- Guest Check-In & Check-Out: Efficiently process reservations, verify guest information, and handle payments using our property management system.
- Lobby Management: Maintain a welcoming and organized lobby area, ensuring a positive first and last impression for every visitor.
- Reservation Assistance: Answer phone calls and respond to emails to manage room availability and guest requests accurately.
- Property Maintenance: Assist in keeping common areas, restrooms, and the breakfast area spotless and inviting at all times.
- Guest Relations: Provide local recommendations and address any guest concerns or special requests with a proactive and solution-oriented approach.
- Administrative Support: File necessary documents, update guest profiles, and ensure accurate reporting of daily operations.
Qualifications
- High School Diploma: or equivalent required.
- Previous Experience: Prior experience in hospitality, front desk, or customer service is preferred but not mandatory.
- Computer Literacy: Basic proficiency with computers and point-of-sale systems is a plus.
- Communication Skills: Excellent verbal communication and interpersonal skills to interact effectively with diverse guests and staff.
- Reliability: Ability to work flexible shifts, including weekends and holidays, with a strong focus on attendance.
- Professionalism: A positive attitude, a neat appearance, and a genuine desire to serve others.