Job Description
Join Boston's premier luxury hotel for a flexible part-time role with competitive pay and dynamic shift schedules. As a Hotel Associate, you'll deliver exceptional guest experiences in our historic Back Bay location while enjoying benefits like free parking and employee discounts. Perfect for students, career-changers, or hospitality professionals seeking flexibility.
Why Work With Us?
- Premium downtown location near Fenway Park
- Flexible shifts including nights/weekends
- Comprehensive training program
- Growth opportunities to full-time roles
Responsibilities
- Deliver 5-star guest service at front desk and concierge stations
- Manage check-in/check-out processes using Opera PMS
- Handle guest inquiries and resolve issues with empathy
- Coordinate housekeeping and maintenance requests
- Process payments and maintain accurate financial records
- Uphold brand standards across all guest interactions
- Safeguard guest confidentiality and hotel assets
Qualifications
- Previous hospitality or customer service experience preferred
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts (evenings, weekends, holidays)
- Basic computer proficiency with hotel systems
- Professional appearance and positive attitude
- High school diploma or equivalent required
- Must be authorized to work in the US