Job Description
The Mount Vernon Hotel & Spa is looking for a passionate and professional Part-Time Hotel Guest Service Associate to join our award-winning team in the historic Mount Vernon district of Baltimore. If you thrive in a fast-paced environment and love making guests feel at home, this is the perfect opportunity for you.
Located just steps from the Inner Harbor and top dining destinations, our hotel offers a unique blend of historic charm and modern luxury. We are committed to providing exceptional guest experiences and are seeking individuals who share our dedication to excellence.
Benefits of Joining Our Team:
- Competitive Pay: $18.00 - $22.00 per hour based on experience.
- Flexible Scheduling: Choose shifts that fit your lifestyle (nights, weekends, holidays).
- Employee Discounts: Enjoy exclusive rates at our hotel and partner restaurants.
- Professional Development: Opportunities for career growth within the hospitality industry.
Responsibilities
- Greet guests warmly and professionally upon arrival, ensuring a welcoming atmosphere.
- Assist with the check-in and check-out process efficiently, handling credit cards, keys, and room assignments.
- Manage incoming phone calls and emails, providing accurate information about hotel amenities and local Baltimore attractions.
- Coordinate with housekeeping and maintenance teams to ensure rooms are ready and guest requests are fulfilled promptly.
- Resolve guest inquiries and complaints in a calm, empathetic, and efficient manner.
- Monitor the lobby area to ensure it is clean, organized, and inviting.
- Perform light administrative tasks such as filing, data entry, and maintaining the front desk station.
Qualifications
- High school diploma or GED is required.
- Previous experience in hospitality, front desk operations, or customer service is preferred.
- Strong verbal communication and interpersonal skills.
- Ability to work a flexible schedule, including weekends, holidays, and evening shifts.
- Proficiency with computer systems (Windows, PMS software like Opera or similar).
- A friendly, approachable demeanor with a genuine desire to help others.