Job Description
Join the Heart of Hospitality in Chicago!
Are you looking for a flexible, rewarding career in the service industry? Grand Luxe Hotels & Resorts is currently seeking enthusiastic and reliable Part-Time Hotel Guest Services Associates to join our dynamic team in the heart of Chicago, IL.
Why Choose Us?
We value our team members and offer a supportive environment where you can grow. Whether you are a student looking for a schedule that fits your classes or someone seeking a flexible second job, we have a spot for you. No prior experience is necessary—we provide comprehensive training to help you succeed.
Responsibilities
- Greet and Welcome: Provide a warm, professional greeting to guests upon arrival and departure to ensure a memorable first and last impression.
- Check-In/Out: Efficiently process guest registrations, payments, and key card issuance using our property management system.
- Front Desk Operations: Answer incoming calls and respond to guest inquiries regarding hotel amenities, local attractions, and services.
- Guest Assistance: Assist guests with directions, restaurant reservations, and special requests to enhance their stay experience.
- Area Maintenance: Maintain a clean and organized front desk area, lobby, and public spaces to uphold our high standards of excellence.
- Problem Resolution: Address guest concerns or complaints promptly and professionally to ensure 100% guest satisfaction.
Qualifications
- Age Requirement: Must be at least 18 years old.
- Availability: Flexible availability to work weekends, holidays, and evening shifts as required.
- Communication: Excellent verbal communication skills and a friendly, approachable demeanor.
- Reliability: Proven ability to be punctual and maintain a consistent work schedule.
- Basic Skills: Comfortable using computers and basic math for cash handling and data entry.
- Physical Stamina: Ability to stand for extended periods and lift moderate weights (up to 20 lbs) when assisting with luggage or supplies.