Job Description
Welcome to the heart of downtown Indianapolis! The Indianapolis Grand Hotel is seeking a dedicated and customer-focused Part-Time Hotel Professional to join our dynamic team.
We are looking for individuals who thrive in a fast-paced environment and want to build a career in the hospitality industry. Whether you are looking for a local job or flexible shift work to fit your lifestyle, we offer a premium working environment with excellent benefits.
As a key member of our staff, you will play a crucial role in ensuring our guests have a seamless and memorable stay. We pride ourselves on our service excellence and are looking for the next generation of hospitality leaders.
Responsibilities
- Front Desk Operations: Manage guest check-ins, check-outs, and reservations with a focus on accuracy and speed.
- Shift Coordination: Oversee the front desk operations during evening and night shifts, ensuring security and safety protocols are followed.
- Guest Relations: Address guest inquiries, resolve complaints, and provide local recommendations to enhance the guest experience.
- Financial Accuracy: Perform nightly audits, reconcile cash drawers, and process credit card transactions accurately.
- Maintenance Liaison: Communicate maintenance issues to the engineering team to ensure the property remains in pristine condition.
- Team Collaboration: Assist other hotel departments as needed and foster a positive team environment.
Qualifications
- Experience: Previous experience in hospitality, hotel front desk, or customer service is preferred.
- Availability: Must be available to work flexible shifts, including weekends, holidays, and overnight shifts.
- Skills: Strong computer proficiency (POS systems, Microsoft Office) and basic accounting knowledge are a plus.
- Communication: Excellent verbal and written communication skills in English.
- Professionalism: A polished, professional appearance and a friendly, approachable demeanor.
- Education: High school diploma or GED required.