Job Description
Join the elite team at Grand Plaza Hotel, where exceptional service meets Pacific Northwest elegance. We seek a charismatic Front Desk Agent to be the first point of contact for our discerning guests. This full-time role offers competitive compensation, comprehensive benefits, and opportunities for career advancement in Seattle's vibrant hospitality scene. If you thrive in fast-paced environments and take pride in creating memorable guest experiences, we invite you to apply.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly using problem-solving and de-escalation techniques
- Coordinate with housekeeping and maintenance teams for seamless operations
- Utilize Opera property management system efficiently
- Uphold brand standards through consistent service delivery
- Train and mentor new team members on hotel procedures
Qualifications
- Minimum 2 years luxury hotel front desk experience
- Proficiency in Opera PMS and Microsoft Office Suite
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Washington State Food Handler's Card
- Fluency in English; Spanish proficiency highly valued
- Flexibility to work evenings, weekends, and holidays
- Professional appearance and polished demeanor