Job Description
Join our award-winning team at Grand Harbor Hotels, Seattle's premier luxury destination! We're seeking charismatic Front Desk Agents to deliver exceptional guest experiences in our downtown flagship property. This full-time role offers competitive compensation, comprehensive benefits, and growth opportunities within our global hospitality brand.
As the first point of contact for discerning travelers, you'll embody our commitment to flawless service while managing all front desk operations. Enjoy working in a stunning Art Deco setting with panoramic city views, competitive pay, and a supportive team environment.
Responsibilities
- Deliver world-class guest check-in/check-out experiences with personalized service
- Manage reservations, room assignments, and billing with precision
- Resolve guest inquiries and complaints with immediate, empathetic solutions
- Coordinate with housekeeping, concierge, and maintenance teams
- Process payments and maintain accurate financial records
- Upsell premium rooms and hotel amenities
- Maintain security protocols for guest and property safety
Qualifications
- 2+ years luxury hotel front desk experience required
- Exceptional communication and conflict resolution skills
- Proven ability to multitask in high-pressure environments
- Proficiency in Opera or similar property management systems
- Valid Washington State Food Handler's Card
- Flexible availability including nights, weekends, and holidays
- Professional appearance and polished demeanor
- Knowledge of Seattle attractions and local services