Job Description
Join New York City's most prestigious luxury hotel as Senior Hotel Manager at The Grand Central Hotel. Lead our award-winning team in delivering exceptional guest experiences while driving operational excellence. We offer competitive compensation, comprehensive benefits, and unparalleled career growth in the heart of Manhattan.
Responsibilities
- Oversee daily hotel operations including front desk, housekeeping, and F&B departments
- Develop and implement strategic business plans to maximize revenue and guest satisfaction
- Manage team recruitment, training, and performance evaluation
- Ensure compliance with health/safety regulations and brand standards
- Analyze financial reports and optimize operational budgets
- Handle VIP guest relations and resolve escalated service issues
- Collaborate with marketing team to drive occupancy and loyalty programs
Qualifications
- 5+ years hotel management experience in luxury properties
- Bachelor's degree in Hospitality or Business Administration
- Proven leadership skills with team management experience
- Strong financial acumen and P&L management
- Excellent problem-solving and decision-making abilities
- Knowledge of NYC hospitality market trends
- Proficiency in hotel management systems (Opera, RMS)
- Exceptional communication and interpersonal skills