Job Description
Join our award-winning luxury hotel as a Senior Receptionist and become the heart of our guest experience! We're seeking a charismatic professional to manage our front desk operations with exceptional service and efficiency. You'll handle check-ins/out, manage reservations, and resolve guest inquiries while maintaining our impeccable standards. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in Fort Worth's vibrant hospitality scene.
Responsibilities
- Manage guest check-in/check-out procedures with precision and warmth
- Process reservations and coordinate with housekeeping/departments
- Handle payment transactions and maintain accurate billing records
- Resolve guest concerns promptly and escalate complex issues
- Train junior receptionists on operational procedures
- Monitor room availability and optimize occupancy rates
- Assist with VIP guest experiences and special requests
Qualifications
- 2+ years hotel front desk experience required
- Proficiency with Opera/PMS systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Texas Food Handler certification preferred
- Basic knowledge of Fort Worth attractions and services
- Valid Texas driver's license (for occasional errands)
- Fluent in English; Spanish proficiency a plus