Job Description
Join our award-winning luxury hotel in the heart of Raleigh as a Senior Hotel Receptionist! We're seeking a charismatic hospitality professional to deliver exceptional guest experiences while managing front desk operations. If you thrive in fast-paced environments and possess impeccable customer service skills, this is your opportunity to shine in one of North Carolina's most vibrant cities. Enjoy competitive compensation, comprehensive benefits, and career growth in a stunning setting.
Responsibilities
- Manage check-in/out processes for guests with efficiency and warmth
- Handle reservation inquiries and modifications across multiple platforms
- Resolve guest concerns promptly and escalate complex issues appropriately
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Utilize hotel management systems (Opera) for daily operations
- Train and mentor junior reception staff
Qualifications
- 2+ years luxury hotel front desk experience required
- Proficiency in Opera property management system
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid North Carolina driver's license preferred
- Basic knowledge of Raleigh attractions and transportation
- Professional appearance and positive attitude
- High school diploma or equivalent required