Job Description
Join our award-winning luxury boutique hotel on Miami Beach as a Senior Hotel Receptionist! We're seeking a charismatic hospitality professional to deliver exceptional guest experiences in our stunning oceanfront property. If you thrive in fast-paced environments and have a passion for creating memorable stays, this is your opportunity to shine. Enjoy competitive compensation, comprehensive benefits, and work in one of America's most vibrant destinations.
Responsibilities
- Manage check-in/check-out processes with precision and warmth
- Handle guest inquiries and resolve complaints with professionalism
- Coordinate room assignments and manage VIP guest requests
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and concierge teams
- Utilize property management systems efficiently
- Uphold brand standards and service excellence protocols
Qualifications
- 3+ years of luxury hotel reception experience
- Proficiency in Opera or similar PMS software
- Exceptional communication and problem-solving skills
- Fluency in English; Spanish proficiency required
- Valid Florida driver's license
- Ability to work flexible shifts including nights/weekends
- High school diploma or equivalent required
- Hotel management degree preferred