Job Description
Join our award-winning team at the heart of Memphis! We're urgently seeking a dynamic Front Desk Agent to deliver exceptional guest experiences in our luxury downtown hotel. This is a rare opportunity to launch your hospitality career in one of America's most vibrant cities with competitive pay and growth potential.
Responsibilities
- Check in/out guests with precision and warm hospitality
- Manage reservations and room assignments efficiently
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate records
- Collaborate with housekeeping and maintenance teams
- Upsell hotel amenities and services
- Maintain a pristine front desk environment
Qualifications
- Minimum 1 year hotel or customer service experience
- Exceptional communication and problem-solving skills
- Proficiency with hotel management systems (Opera preferred)
- Ability to work flexible shifts including nights/weekends
- High school diploma or equivalent
- Tennessee alcohol service certification (or willingness to obtain)
- Positive attitude and teamwork mindset