Job Description
Join our award-winning team at Grand Plaza Hotel Denver! We're urgently seeking a dynamic Front Desk Agent to deliver exceptional guest experiences in the heart of downtown. This is a critical role requiring immediate availability – perfect for hospitality professionals who thrive in fast-paced environments. Enjoy competitive pay, comprehensive benefits, and opportunities for advancement in one of Denver's premier hotels. Apply today to start your career journey with us!
Responsibilities
- Manage guest check-in/check-out procedures with efficiency and warmth
- Handle reservation modifications and inquiries via phone/email
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance departments
- Resolve guest complaints promptly and professionally
- Upsell hotel amenities and services
- Operate PMS systems (e.g., Opera, Amadeus)
- Maintain a clean and organized front desk area
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in reservation management systems
- Strong conflict resolution and multitasking abilities
- Flexible availability including nights/weekends
- Basic knowledge of Denver attractions and transportation
- High school diploma or equivalent required
- Professional appearance and communication skills
- Ability to work standing for extended periods