Job Description
Join our award-winning luxury resort in Tucson, Arizona! We're urgently seeking a passionate Front Desk Agent to deliver exceptional guest experiences in our stunning desert oasis. As the first point of contact, you'll embody our commitment to excellence while managing check-ins, handling reservations, and resolving guest inquiries with professionalism. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in a dynamic hospitality environment.
Responsibilities
- Manage seamless guest check-in/check-out processes using Opera PMS
- Handle reservation modifications and VIP guest requests
- Resolve guest inquiries and concerns with empathy and efficiency
- Coordinate with housekeeping and maintenance departments
- Process payments and maintain accurate financial records
- Upsell resort amenities and dining experiences
- Maintain pristine front desk appearance and supplies
Qualifications
- Minimum 2 years hotel front desk experience required
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Strong knowledge of Tucson attractions and local area
- Valid Arizona driver's license (if required for duties)
- Flexible availability including nights, weekends, and holidays