Job Description
Join our award-winning luxury hotel in the heart of Sacramento! We're urgently seeking a charismatic Front Desk Agent to deliver exceptional guest experiences. This high-impact role combines hospitality excellence with operational precision in a dynamic downtown setting. Enjoy competitive pay, comprehensive benefits, and career growth opportunities. Immediate start available for the right candidate.
Responsibilities
- Deliver personalized guest check-in/check-out experiences with warm professionalism
- Manage reservation systems, room assignments, and billing inquiries
- Resolve guest concerns promptly and escalate complex issues to management
- Collaborate with housekeeping, maintenance, and F&B teams for seamless operations
- Process payments, handle cash transactions, and maintain financial accuracy
- Utilize PMS software (Opera) for inventory and reporting
- Uphold brand standards through meticulous attention to detail
Qualifications
- Minimum 2 years luxury/hospitality front desk experience
- Proficiency in hotel management systems (Opera, Opera Cloud)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid California driver's license (if required for airport runs)
- Basic knowledge of Sacramento attractions and transportation
- Flexibility to work nights, weekends, and holidays
- High school diploma or equivalent required