Job Description
Join our award-winning team at Grand Plaza Hotel! We're urgently seeking a charismatic Front Desk Agent to deliver exceptional guest experiences in the heart of Los Angeles. This is a rare opportunity to launch your hospitality career with competitive compensation, comprehensive benefits, and a dynamic work environment. Perfect for detail-oriented professionals who thrive in fast-paced settings.
Why Join Us?
• Competitive hourly wage + performance bonuses
• Health insurance, 401K matching, and paid time off
• Professional development programs
• Prime location near Hollywood attractions
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Handle guest inquiries and resolve service issues with professionalism
- Process payments, manage reservations, and maintain accurate records
- Coordinate with housekeeping and maintenance departments
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain a clean, organized front desk area
- Implement safety and emergency procedures as needed
Qualifications
- Minimum 1 year hotel or customer service experience
- Proficiency with Opera or similar property management systems
- Exceptional communication and multitasking abilities
- Basic knowledge of Los Angeles attractions and transportation
- Ability to work flexible shifts including nights/weekends
- High school diploma or equivalent required
- Valid driver's license and reliable transportation