Job Description
Join our award-winning luxury hotel in downtown Louisville as a Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences while managing check-in/check-out processes. This urgent opening offers competitive pay, comprehensive benefits, and growth opportunities within our expanding hospitality portfolio. Be the first point of contact for our discerning clientele in Kentucky's vibrant cultural hub.
Responsibilities
- Efficiently manage guest check-in/out procedures using Opera PMS
- Handle reservation modifications and VIP guest requests
- Resolve guest inquiries with exceptional problem-solving skills
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and special packages
- Maintain security protocols and guest confidentiality
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with hotel management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution abilities
- Ability to work flexible shifts including nights/weekends
- Valid driver's license and reliable transportation
- High school diploma or equivalent required
- Basic knowledge of Louisville attractions preferred
- First Aid/CPR certification a plus