Job Description
Join our award-winning team at the heart of Manhattan! We're urgently seeking charismatic Front Desk Agents to deliver exceptional guest experiences at our iconic 5-star property. As the first point of contact, you'll shape our guests' New York journey with professionalism and warmth. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities in one of the world's most vibrant cities.
Why You'll Love Working With Us:
- Modern, high-energy environment with industry-leading training
- Comprehensive health benefits and 401(k) matching
- Exclusive hotel discounts and travel perks
- Recognition programs for top performers
Responsibilities
- Deliver warm, personalized check-in/check-out experiences for VIP and international guests
- Manage reservations, room assignments, and billing with precision using Opera PMSResolve guest inquiries and complaints with empathy and urgency
- Coordinate with housekeeping, concierge, and security teams seamlessly
- Upsell premium rooms, suites, and hotel amenities
- Maintain accurate guest records and confidential information
- Execute emergency procedures with calm professionalism
Qualifications
- Minimum 2 years luxury hotel front desk experience
- Fluency in English; additional languages (Spanish, French, Mandarin) highly valued
- Expertise in Opera PMS, Yield Management, and CRM systems
- Exceptional multitasking abilities during peak hours
- Valid NYC Hospitality License and Food Handler's Certificate
- Impeccable grooming standards and professional demeanor
- Ability to work flexible shifts including nights, weekends, and holidays