Job Description
Join our award-winning downtown Chicago hotel team as a Front Desk Agent! We're urgently seeking energetic, customer-focused individuals to be the first point of contact for our guests. No prior hotel experience required – we provide comprehensive training and career growth opportunities. Enjoy competitive pay, flexible scheduling, and a dynamic work environment in the heart of the Windy City. Perfect for career changers, recent graduates, or anyone seeking a rewarding hospitality career with advancement potential.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through exceptional service delivery
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent (required)
- Strong communication and interpersonal skills
- Proficient with basic computer systems
- Ability to multitask in a fast-paced environment
- Positive attitude and customer-first mindset
- Reliable with consistent punctuality
- Willingness to work evenings/weekends/holidays
- No prior experience necessary – training provided!