Job Description
Join our award-winning team as a Front Desk Agent at Harborview Hospitality Group! We're urgently seeking charismatic professionals to deliver exceptional guest experiences in our dynamic downtown San Diego location. This full-time role offers competitive compensation, flexible shift schedules (including nights/weekends), and growth opportunities within our expanding portfolio. If you thrive in fast-paced environments and possess a passion for hospitality, apply now to become the face of our luxury resort!
Responsibilities
- Provide exceptional guest check-in/check-out services with warm, personalized attention
- Manage reservation systems, room assignments, and billing inquiries with precision
- Coordinate housekeeping, maintenance, and concierge services seamlessly
- Resolve guest concerns promptly while maintaining brand standards
- Process payments and maintain accurate financial records
- Act as primary information resource for local attractions and services
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in PMS systems (Opera/Micros preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask efficiently during peak periods
- Flexible availability for rotating shifts (days, evenings, weekends)
- Basic computer literacy with Microsoft Office Suite
- Professional appearance and positive attitude