Job Description
Join our award-winning team at the premier oceanfront resort in Virginia Beach! We're urgently seeking a dynamic Front Desk Agent to be the heart of our guest experience. As the first point of contact, you'll create unforgettable memories for travelers from around the world. This is your chance to grow in hospitality while enjoying Virginia Beach's vibrant coastal lifestyle.
What makes us special? Our commitment to excellence shines through in our 4.8-star guest reviews. We offer competitive pay, comprehensive benefits, and a supportive culture that values your growth. Ready to make waves in your career? Apply today!
Responsibilities
- Deliver exceptional guest check-in/out experiences with warm professionalism
- Manage reservations, billing, and room assignments with precision
- Resolve guest inquiries and complaints with empathy and efficiency
- Coordinate with housekeeping, maintenance, and valet services
- Process payments and maintain accurate financial records
- Execute upselling strategies for premium rooms and amenities
- Maintain a pristine, organized front desk environment
Qualifications
- High school diploma or equivalent (hospitality degree preferred)
- 1+ years customer service or front desk experience
- Proficiency in hotel management systems (e.g., Opera)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Strong attention to detail and organizational abilities
- Flexible availability including nights, weekends, and holidays
- Valid Virginia driver's license (for valet coordination)