Job Description
Join our award-winning team at Fresno Marriott Hotel! We're urgently seeking passionate hospitality professionals to deliver exceptional guest experiences. As a Front Desk Agent, you'll be the first point of contact for our guests, ensuring seamless check-ins, personalized service, and memorable stays. Enjoy competitive pay, comprehensive benefits, and a vibrant work environment in the heart of Central California. Apply today and grow your career with a global leader in hospitality!
Responsibilities
- Manage guest check-in/check-out processes with efficiency and warmth
- Handle reservations, billing inquiries, and payment processing
- Resolve guest complaints and escalate issues to management when needed
- Coordinate with housekeeping, maintenance, and valet services
- Maintain accurate guest records and confidential information
- Upsell hotel amenities and services to enhance guest satisfaction
- Execute safety procedures and emergency protocols
Qualifications
- High school diploma or equivalent; hospitality degree preferred
- 1+ years of hotel front desk or customer service experience
- Exceptional communication and problem-solving skills
- Proficiency in property management systems (e.g., Opera)
- Ability to work flexible shifts, including nights/weekends
- Strong attention to detail and multitasking abilities
- Valid California driver's license (if valet services required)
- Basic knowledge of Fresno attractions and local area