Job Description
Join our award-winning luxury hotel team in downtown Phoenix! We're urgently seeking a passionate Hotel Front Desk Agent to deliver exceptional guest experiences. This is a rare opportunity to grow your hospitality career with competitive pay, comprehensive benefits, and a supportive team environment.
What We Offer:
- Competitive hourly wage + performance bonuses
- Full benefits package (medical/dental/vision)
- Free employee meals & uniform
- Career advancement opportunities
- Discounted hotel stays worldwide
Responsibilities
- Check in/out guests efficiently while maintaining exceptional service standards
- Manage reservations and room assignments using OPERA system
- Handle guest inquiries and resolve complaints with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services
- Maintain cleanliness and organization of the front desk area
Qualifications
- Minimum 1 year hotel front desk experience
- Proficiency with hotel management systems (PMS)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Valid Arizona driver's license
- Basic knowledge of Phoenix tourism attractions
- Ability to stand for extended periods
- High school diploma or equivalent required