Job Description
Welcome to the Grand Louisville Hotel & Suites, where we pride ourselves on delivering world-class hospitality experiences in the heart of Kentucky. We are currently seeking enthusiastic and dedicated professionals to join our dynamic team as we continue to expand our services.
Whether you are an experienced hospitality veteran or looking to start a rewarding career in the hotel industry, we offer a supportive environment, competitive pay, and growth opportunities. Our commitment to excellence means we are Urgently Hiring for multiple positions to meet the needs of our growing guest base.
Why Join Us?
- Competitive hourly rates and performance bonuses.
- Comprehensive training and career development programs.
- A positive, team-oriented work culture.
- Discounted accommodation for employees.
Responsibilities
- Front Desk Operations: Greet guests warmly upon arrival, manage check-ins and check-outs efficiently, and answer inquiries regarding hotel amenities and local attractions.
- Housekeeping Maintenance: Ensure guest rooms and public areas are immaculate, stocked with amenities, and adhere to our strict hygiene and safety standards.
- Guest Relations: Address guest complaints or requests promptly and professionally to ensure a 5-star experience.
- Reservation Management: Assist with phone inquiries and online bookings to maximize occupancy and revenue.
- Shift Coordination: Work flexible shifts, including weekends and holidays, as required by business demands.
- Security & Safety: Monitor hotel premises, enforce safety protocols, and report any maintenance issues or suspicious activities to management.
Qualifications
- Education: High school diploma or GED required; a degree in Hospitality Management is a plus.
- Experience: Previous experience in hotel front desk operations or housekeeping is preferred but not mandatory for entry-level roles.
- Communication: Excellent verbal and written communication skills with a professional and welcoming demeanor.
- Technical Skills: Proficiency in using Property Management Systems (PMS) and Microsoft Office Suite.
- Physical Stamina: Ability to stand for long periods, lift heavy objects (up to 30 lbs), and perform cleaning duties as needed.
- Availability: Must be willing to work flexible shifts, including nights, weekends, and holidays.