Job Description
Immediate Opening! Join Atlanta's Premier Hospitality Team!
The Grand Atlanta Hotel is urgently seeking dynamic Front Desk Agents to deliver exceptional guest experiences in the heart of downtown. We offer competitive pay, comprehensive benefits, and a vibrant work environment. Perfect for hospitality professionals seeking growth and adventure!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Handle guest inquiries and resolve issues with professionalism
- Process payments and manage billing transactions accurately
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services
- Maintain security protocols and guest confidentiality
- Support concierge services and local recommendations
Qualifications
- Minimum 1 year hotel or customer service experience
- Proficiency with Opera or similar PMS systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid Georgia driver's license (if required for errands)
- Basic math and cash handling accuracy
- High school diploma or equivalent required
- Multi-language skills a plus