Job Description
Join our award-winning Cleveland hospitality team immediately! The Cleveland Grand Hotel is seeking passionate individuals to deliver exceptional guest experiences at our downtown landmark property. As a Front Desk Agent, you'll be the first point of contact for our international guests, ensuring seamless check-ins, personalized service, and memorable stays. Enjoy competitive pay, flexible scheduling, and rapid career advancement in Ohio's premier hospitality destination.
Responsibilities
- Handle guest check-ins/checkouts with efficiency and warmth
- Manage reservations and room assignments using Opera PMS
- Resolve guest inquiries and service requests promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and special packages
- Maintain security protocols and guest confidentiality
Qualifications
- Minimum 1 year hotel or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Basic knowledge of Cleveland attractions and transportation
- Valid Ohio driver's license (for va shuttle duties)
- High school diploma or equivalent required
- Must pass background check and drug screening