Job Description
Join our award-winning luxury hotel in downtown Detroit during an exciting expansion phase! We're urgently seeking passionate hospitality professionals to deliver exceptional guest experiences at our iconic riverfront location. Enjoy competitive pay, comprehensive benefits, and rapid career advancement opportunities. Perfect for detail-oriented individuals who thrive in fast-paced environments.
Responsibilities
- Manage check-in/check-out procedures with precision and efficiency
- Handle guest inquiries and resolve issues using empathy and problem-solving skills
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Utilize hotel management systems for reservations and guest data
- Uphold brand standards for cleanliness and safety protocols
Qualifications
- Minimum 1 year hotel or customer service experience
- Proficiency in PMS systems (Opera/Micros preferred)
- Exceptional communication and multitasking abilities
- Flexible availability including nights, weekends, and holidays
- Valid Michigan driver's license (if required for duties)
- High school diploma or equivalent
- Ability to lift 25 lbs and stand for extended periods