Job Description
Join our award-winning luxury hotel in the heart of downtown Kansas City! We're urgently seeking a passionate Front Desk Agent to deliver exceptional guest experiences. This high-impact role combines hospitality excellence with operational precision in a fast-paced environment. Enjoy competitive pay, comprehensive benefits, and career growth opportunities with a top-tier hotel chain. Perfect for hospitality professionals who thrive in dynamic settings and prioritize guest satisfaction above all.
Responsibilities
- Check in/out guests efficiently while maintaining exceptional service standards
- Manage reservations, room assignments, and billing with accuracy
- Resolve guest inquiries and concerns promptly with a solutions-oriented approach
- Coordinate with housekeeping, maintenance, and security teams
- Process payments and handle cash/credit transactions securely
- Utilize hotel management systems (Opera) for daily operations
- Upsell hotel amenities and services to enhance guest experience
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with hotel management systems (Opera preferred)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends/holidays
- Basic math and cash handling accuracy
- High school diploma or equivalent required
- Valid Missouri driver's license (if required for shuttle duties)
- Positive attitude and professional appearance