Job Description
Join our award-winning luxury hotel in the heart of Miami Beach! We're urgently seeking passionate hospitality professionals to deliver exceptional guest experiences. Enjoy competitive pay, comprehensive benefits, and a vibrant work culture in one of America's most exciting cities. Immediate openings available with flexible scheduling options.
Responsibilities
- Manage guest check-in/check-out processes with efficiency and warmth
- Handle reservation inquiries and modify bookings using Opera PMS
- Resolve guest complaints and escalate complex issues to management
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Promote hotel amenities and local attractions to guests
- Maintain immaculate lobby and front desk appearance
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid Florida driver's license with clean record
- Fluency in English and Spanish required
- High school diploma or equivalent