Job Description
Immediate Opening at Milwaukee's Premier Luxury Hotel! We're urgently seeking a dynamic Front Desk Agent to deliver exceptional guest experiences. Join our award-winning team in the heart of downtown Milwaukee and become part of Wisconsin's hospitality excellence. This urgent role offers competitive pay, comprehensive benefits, and rapid career growth.
Enjoy our modern facilities, flexible scheduling, and a supportive work culture. Perfect for hospitality professionals who thrive in fast-paced environments. Apply now to start your journey with us!
Responsibilities
- Manage check-in/check-out procedures with precision and efficiency
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services
- Maintain a clean and organized front desk area
- Utilize hotel management systems effectively
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Strong communication and problem-solving skills
- Proficiency in hotel management software (e.g., Opera)
- Ability to work flexible hours including nights/weekends
- Valid Wisconsin driver's license (if required for duties)
- High school diploma or equivalent
- Positive attitude with exceptional guest service focus