Job Description
Immediate Opening: Join Our Award-Winning Team!
Pacific Gateway Hotels seeks a passionate Hotel Front Desk Agent to deliver exceptional guest experiences at our premier downtown San Diego location. This urgent full-time role requires exceptional customer service skills and a love for hospitality. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in one of America's most vibrant cities.
Why Work With Us?
• Top-tier hotel with TripAdvisor Certificate of Excellence
• Health insurance, 401K matching, and paid time off
• Employee discounts on hotel stays and dining
• Recognition programs for outstanding performance
Responsibilities
- Check-in/out guests efficiently while maintaining warm, professional demeanor
- Manage reservations and optimize room inventory using Opera PMS
- Handle guest inquiries, complaints, and special requests promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and valet departments
- Upsell hotel amenities and local attractions to enhance guest experience
- Maintain cleanliness and organization of front desk area
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Excellent communication and conflict resolution skills
- Ability to multitask in fast-paced environment
- Valid California driver's license (for valet coordination)
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of San Diego attractions and transportation
- High school diploma or equivalent required