Job Description
Join our award-winning team at Grand Opry Hotel & Suites! We're urgently seeking passionate hospitality professionals to deliver exceptional guest experiences in Nashville's vibrant tourism scene. As a key member of our dynamic team, you'll contribute to our reputation for excellence while enjoying competitive benefits, career growth opportunities, and the excitement of Music City. Don't miss this chance to accelerate your hospitality career in one of America's top travel destinations!
Responsibilities
- Deliver outstanding customer service across all guest touchpoints
- Manage front desk operations including check-ins/check-outs and reservations
- Coordinate housekeeping staff and ensure room quality standards
- Handle guest inquiries and resolve service issues promptly
- Assist with event setup and banquet services
- Maintain accurate records and financial transactions
- Collaborate with cross-functional teams for seamless operations
Qualifications
- Minimum 1 year hotel/hospitality experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible schedules including nights/weekends
- Basic computer proficiency (reservation systems)
- Problem-solving and conflict resolution abilities
- Valid Tennessee driver's license (if driving required)
- Food Handler's/ServSafe certification (for food service roles)
- Ability to stand for extended periods