Job Description
Join our award-winning team at Grand Plaza Hotel Wichita! We're urgently seeking passionate hospitality professionals to deliver exceptional guest experiences in the heart of downtown. With competitive pay, flexible scheduling, and career advancement opportunities, this is your chance to thrive in a dynamic luxury environment. Immediate openings available!
Responsibilities
- Deliver outstanding customer service across all guest touchpoints
- Manage check-in/check-out procedures efficiently
- Resolve guest concerns promptly and professionally
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate records
- Upsell hotel services and amenities
- Adhere to safety and sanitation protocols
Qualifications
- Previous hotel or customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Basic computer proficiency with reservation systems
- Valid Kansas driver's license (if driving required)
- Ability to stand/walk for extended periods
- Positive attitude under pressure
- High school diploma or equivalent