Job Description
Join our award-winning team at the Grand Nashville Hotel! We're urgently seeking charismatic Front Desk Agents to deliver exceptional guest experiences in the heart of Music City. If you thrive in fast-paced environments and have a passion for hospitality, apply now to become the face of our luxury property!
Responsibilities
- Check in/out guests efficiently with warm, personalized service
- Manage reservations and room assignments using PMS software
- Handle guest inquiries and resolve complaints promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Execute upselling strategies for room upgrades and amenities
- Maintain a clean, organized front desk area
Qualifications
- 1+ years hospitality or customer service experience
- Proficiency in reservation systems (e.g., Opera, Marriott Bonvoy)
- Exceptional communication and multitasking skills
- Ability to work flexible shifts including nights/weekends
- Basic knowledge of Nashville attractions and services
- Valid Tennessee driver's license preferred
- Positive attitude under pressure