Job Description
Join our award-winning downtown Portland hotel as a Front Desk Agent and become the first point of contact for our distinguished guests. We're urgently seeking charismatic professionals who thrive in fast-paced environments and embody exceptional service standards. Pioneer Hospitality Group offers competitive benefits, career growth opportunities, and a vibrant team culture in one of America's most livable cities. If you're passionate about hospitality and ready to make an immediate impact, apply today!
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with warm professionalism
- Manage room reservations, payments, and guest inquiries using Opera PMS
- Coordinate with housekeeping and maintenance teams for guest requests
- Handle guest complaints with empathy and resolve issues efficiently
- Process payments and maintain accurate financial records
- Execute upselling strategies for room upgrades and amenities
- Maintain a clean, organized front desk area
Qualifications
- 1+ years of hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Flexible availability including nights, weekends, and holidays
- Valid Oregon driver's license (if required for errands)
- Basic knowledge of Portland attractions and transportation