Job Description
Join our award-winning team at Harborview Hospitality Group in the heart of Long Beach! We're urgently seeking a dynamic Front Desk Agent to deliver exceptional guest experiences at our premium waterfront property. This is a rare opportunity to launch your hospitality career in one of California's most vibrant coastal cities. Enjoy competitive pay, comprehensive benefits, and a supportive work environment where your growth is prioritized. Immediate start available!
Responsibilities
- Deliver warm, personalized check-in/check-out experiences for hotel guests
- Manage reservations, room assignments, and billing inquiries with precision
- Coordinate with housekeeping, maintenance, and security teams
- Handle guest complaints and resolve issues proactively
- Operate PMS systems (e.g., Opera, Marriott) efficiently
- Process payments and maintain accurate financial records
- Market hotel amenities and services to enhance guest satisfaction
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in reservation systems and Microsoft Office
- Exceptional communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Valid California driver's license (if required for errands)
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of local attractions and transportation
- High school diploma or equivalent