Job Description
We're urgently seeking dynamic Front Desk Agents to join our award-winning hospitality team in downtown Milwaukee! As the first point of contact for our guests, you'll create memorable experiences while managing check-ins, reservations, and concierge services. This is an immediate opportunity to grow your career in a fast-paced luxury environment with competitive pay and comprehensive benefits.
Responsibilities
- Deliver exceptional guest service during check-in/out process
- Manage room reservations and modifications using Opera PMS
- Handle guest inquiries and resolve service issues promptly
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate billing records
- Perform concierge duties for local attractions/dining
- Maintain security protocols for guest safety
Qualifications
- Minimum 1 year hotel front desk experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including weekends/holidays
- High school diploma or equivalent required
- Valid Wisconsin driver's license preferred
- Basic first aid certification a plus
- Fluency in English; Spanish skills advantageous