Job Description
Join our award-winning downtown Detroit hotel as a Weekend Front Desk Agent! We're seeking a charismatic professional to deliver exceptional guest experiences during high-energy weekend operations. You'll be the first point of contact for our discerning travelers, combining warm hospitality with seamless check-in/check-out procedures. Enjoy competitive pay, flexible scheduling, and a vibrant team atmosphere in the heart of Detroit's revitalized downtown district. Perfect candidates thrive in fast-paced environments and take pride in creating memorable stays.
Responsibilities
- Manage guest check-in/check-out processes with efficiency and accuracy
- Handle reservation inquiries, modifications, and room assignments
- Process payments and manage cash drawer operations
- Resolve guest concerns promptly and escalate complex issues
- Coordinate with housekeeping and maintenance teams for room readiness
- Utilize hotel management software (e.g., Opera) for daily operations
- Maintain a clean and organized front desk area
- Assist with valet services and concierge requests as needed
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in hotel management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Strong attention to detail in financial transactions
- Valid Michigan driver's license (for valet operations)
- Flexible availability including weekends, holidays, and evenings
- Basic knowledge of Detroit attractions and transportation