Job Description
Join our award-winning hospitality team at the Grand Plaza Hotel Seattle, where we redefine guest experiences. We're seeking a Weekend Front Desk Agent to be the welcoming face of our premium downtown property. This role offers weekend flexibility while delivering exceptional service in Seattle's vibrant Pioneer Square district. Enjoy competitive compensation, complimentary hotel stays, and a dynamic team environment. Perfect for hospitality professionals seeking weekend work with growth opportunities.
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Manage reservations, room assignments, and billing inquiries
- Process payments and handle cash/credit transactions accurately
- Coordinate with housekeeping and maintenance teams for guest requests
- Provide local recommendations and assist with transportation arrangements
- Maintain meticulous documentation of guest interactions and incidents
- Uphold brand standards through exceptional service delivery
Qualifications
- Minimum 1 year front desk or hospitality experience
- Proficiency with hotel management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work weekends and holidays reliably
- Strong attention to detail and multitasking abilities
- Basic knowledge of Seattle attractions and transportation
- Valid Washington State Food Handler's Card (or willingness to obtain)
- Positive attitude with genuine service orientation