Job Description
Join our award-winning team at the Grand Charlotte Hotel as a Weekend Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences during peak weekend hours. This role is perfect for hospitality enthusiasts who thrive in dynamic environments and value work-life balance with consistent weekend schedules. Enjoy competitive pay, complimentary hotel stays, and career advancement opportunities within our luxury brand.
Responsibilities
- Check in/out guests efficiently with warm, personalized service
- Manage reservation systems and optimize room assignments
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services
- Ensure lobby area maintains premium standards
Qualifications
- Previous hotel or customer service experience required
- Proficiency in Opera/PMS systems
- Exceptional communication and problem-solving skills
- Ability to work weekends and holidays consistently
- Basic math and cash handling abilities
- Attention to detail in high-pressure situations
- Positive attitude and team collaboration mindset