Job Description
Join the vibrant hospitality scene at Grand Detroit Hotel! We're seeking energetic Weekend Front Desk Agents to deliver exceptional guest experiences during our busiest periods. Enjoy competitive pay, flexible scheduling, and a dynamic downtown Detroit work environment. This role is perfect for hospitality professionals seeking weekend-focused opportunities with growth potential.
Responsibilities
- Check in/out guests efficiently while maintaining exceptional service standards
- Manage reservations and room assignments using Opera property management system
- Handle guest inquiries and resolve complaints with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Uphold brand standards and safety protocols
- Assist with valet services and luggage handling as needed
Qualifications
- Previous hotel front desk experience preferred
- Strong customer service orientation with problem-solving skills
- Proficiency in property management systems (Opera preferred)
- Ability to work weekends and holidays reliably
- Basic math and cash handling skills
- Excellent communication abilities in English
- Ability to stand for extended periods
- Valid Michigan driver's license (for valet duties)