Job Description
Join our award-winning luxury hotel in the heart of South Beach! We're seeking a Weekend Front Desk Agent to deliver exceptional guest experiences during peak Saturday and Sunday shifts. This role offers competitive pay, flexible scheduling, and career advancement opportunities in Miami's vibrant hospitality scene. Enjoy complimentary meals, employee discounts, and a dynamic team environment while working at one of Miami's premier destinations.
Responsibilities
- Check in/out guests efficiently while maintaining brand standards
- Manage reservation systems and optimize room occupancy
- Resolve guest inquiries and complaints with professionalism
- Process payments and handle cash/credit transactions
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and special packages
- Maintain accurate shift reports and guest records
Qualifications
- 1+ years hotel front desk or customer service experience
- Fluency in English and Spanish required
- Proficiency with Opera or similar PMS software
- Exceptional communication and problem-solving skills
- Ability to work weekends and holidays consistently
- Valid Florida driver's license preferred
- Flexible availability for morning/afternoon/evening shifts